Some basic areas to check before calling for service:

1. Is there any salt in the brine tank? Is the salt bridged above the water?
2. Is the system plugged in? Is it a continuous current outlet? Has a fuse or circuit breaker blown?
3. Check time of day for accuracy.
4. Is bypass valve in the service position?
5. Is drain line kink free?
6. Is meter cable inserted into the meters port?
Softener fails to  regenerate.

1.Electricity interrupted to system

2.Timer motor defective.

3.Power failure.

 1.Assure continuous current to outlet, fuses ok, plug system in.

2.Replace timer motor.

3.Reset time of day.

Softener is not  softening.

1.Bypass valve is in the bypass position.

2.No salt in brine tank.

3.Internal leak.

4.Hot water is hard.

5.System may not be regenerating often enough

6. Salt "bridge" may be formed at bottom of brine container

 1.Move bypass valve to service position.

2.Add salt to brine tank above water level

3.Replace seals, spacers, piston or distributor tube.

4.Drain hot water tank and fill with soft water.

5.Increase hardness setting.

6. Break up salt bridge to allow normal flow of brine and fresh water in brine tank.

Unit uses too much  salt. 1.Excessive water  in brine tank. 1.Brine draw not  functioning. Clean  injectors.
Loss of water  pressure.

1.Iron build up in water conditioner.

2.Inlet of control plugged.

1.Clean control and add resin cleaner. Increase regeneration frequently.

2.Remove piston and clean control of foreign material.

Iron in conditioned  water. 1.Fouled resin  bed. 1.Add resin cleaner; increase  frequency of regeneration.
Too much water in  brine tank. 1.Plugged drain  line flow  control. 1.Clean flow control. Put system into brine, rinse  and draw until only 4" of  water is left in bottom of  brine tank.
Softener fails to  drain brine.

1.Internal controls leak.

2.Injectors plugged.

1.Change seals, spacers, or piston.

2.Clean injectors.

Valve cycles  continuously. 1.Faulty timer  mechanism. 1.Replace timer motor.
Drain flows  continuously.

1.Internal control leak.

2.Timer motor stopped or jammed.

3.Control valve jammed in brine or backwash position.

1.Replace seals, spacers or pistons.

2.Replace timer motor.

3.Replace seals, spacers or pistons.